Support & Contact

Contact details

Bally's Canada Inc. may be contacted using the details below.

• Email: [email protected]
• Address: 20 Duncan Street, Toronto, Ontario, Canada M5H 3G8

Customer support

Customer enquiries are handled in a fair, courteous and consistent manner. Questions, requests and complaints may be sent by email to the address shown above.

To help us deal with an enquiry efficiently, please include the following information:

• your full name and the email address linked to your account;
• a clear description of the matter, including any relevant dates and reference numbers;
• any supporting documents or details that may help us review the matter.

Please do not include your password or complete payment card details in any message. We will never ask you to provide them by email.

Enquiries are acknowledged and answered in the order in which they are received. We aim to reply as soon as reasonably possible. Some matters may require further checks or additional information from you, and these may take longer to resolve. Where this is the case, we will tell you what is needed and keep you informed of progress.

If you are not satisfied with a reply, you may write to us again, quoting your earlier correspondence, and your concern will be reviewed.