Data Protection & Privacy

This policy explains how Bally's Canada Inc. ("we", "us", "our") handles personal data collected through the website ballybet-casino.ca. We operate under the registration of the Alcohol and Gaming Commission of Ontario, number OPIG1242339. By using this website, you acknowledge the practices described below.

Information collection

We process the categories of personal data listed below, depending on how you use the website and our services.

Identity details, such as your name, date of birth and proof of age.
Contact details, such as your email address, telephone number and postal address.
Account details, such as your username, password and account preferences.
Payment and transaction details, such as the payment methods you use, deposits, withdrawals and gaming activity.
Verification records, such as copies of identity documents provided to confirm your age and identity.
Usage details, such as the pages you visit, the date and time of your visits, and the type of device and browser you use.
Communication records, such as messages you send to our support team.

We collect this information directly from you, from your use of the website, and, where permitted, from third parties that assist us with identity checks or payment processing.

Data usage

We use personal data only for purposes connected with providing and managing our services. These purposes include:

creating and managing your account;
confirming your age and identity before you are permitted to play;
processing deposits, withdrawals and other transactions;
meeting our legal, regulatory and licensing obligations;
detecting, investigating and preventing fraud, money laundering and other misuse of our services;
supporting responsible gambling, including the tools and measures available to players;
responding to your questions and requests;
maintaining and improving the website and its functions;
sending you service notices and, where you have agreed, information about our products and offers.

You may withdraw your consent to marketing messages at any time. We do not sell your personal data.

We may share personal data with service providers acting on our behalf, such as payment processors and identity verification providers, and with regulators or public authorities where the law requires or permits it. We share only the information needed for the purpose concerned.

Security measures

We apply technical and organisational measures intended to protect personal data against loss, misuse, unauthorised access, disclosure and alteration. These measures include:

restricting access to personal data to staff and providers who need it for their work;
using protective technologies to safeguard data held and transmitted by our systems;
requiring confidentiality from staff and service providers who handle personal data;
reviewing our procedures regularly and training staff in data protection.

No method of transmission or storage is completely secure. You can help protect your account by choosing a strong password, keeping it private and contacting us promptly if you suspect unauthorised use. We keep personal data only for as long as needed for the purposes described in this policy or as the law requires.

Privacy rights

Subject to applicable law, you have the following rights regarding your personal data:

Access: to request confirmation that we hold your personal data and to receive a copy of it.
Rectification: to ask us to correct information that is inaccurate or incomplete.
Erasure: to ask us to delete your personal data, except where we must keep it to meet legal or regulatory duties.
Portability: to request that your data be provided to you in a structured, commonly used format, where applicable.
Withdrawal of consent: to withdraw consent you have previously given, including consent to marketing messages.

To exercise any of these rights, please write to us at the address below. We may ask you to confirm your identity before acting on a request. If we cannot fully meet a request, we will explain the reasons.

Get in touch

If you have questions about this policy or about how we handle your personal data, or if you wish to exercise your rights, please contact us by email at [email protected].