Safe & Responsible Play
Our Commitment
Bally's Canada Inc. is committed to promoting responsible gaming practices and supporting players in making informed decisions about their gambling activity. Gambling is intended solely for adults who have reached the legal age permitted in their province or territory, and it should always remain a form of entertainment rather than a means of generating income or resolving financial difficulty. We encourage all players to approach gambling with awareness, moderation, and a clear understanding of the risks involved. This policy outlines the tools, resources, and support available to help players maintain control over their gambling habits.
Risk Indicators
Recognising the early signs of problematic gambling behaviour is an important step towards maintaining control. The following indicators may suggest that gambling is becoming a concern:
- Spending more money or time on gambling than originally intended
- Chasing losses by increasing bets in an attempt to recover money already lost
- Neglecting work, education, family, or social responsibilities because of gambling
- Borrowing money, selling possessions, or using funds needed for essential expenses to gamble
- Feeling anxious, irritable, or preoccupied with gambling when not actively playing
- Hiding the extent of gambling activity from family members or friends
Self-Exclusion
Players who feel that gambling is no longer under their control may choose to exclude themselves voluntarily. Bally Bet offers cooling-off periods and self-exclusion, which restrict your access to your account for a fixed period or on an indefinite basis. For players in Ontario, self-exclusion is also covered by iGaming Ontario's centralized self-exclusion register, which applies across regulated Ontario gambling sites. To request a cooling-off period or self-exclusion, contact Bally Bet support via live chat or email.
Control Options
Bally Bet offers a range of tools that allow you to set personal boundaries on your activity. Deposit limits restrict the amount of money that can be added to your account within a given timeframe, and loss limits cap the amount you may lose over a set period. Session time limits help you manage how long you spend playing, and reality checks provide periodic reminders of elapsed time and activity during a session, helping you stay aware of your behaviour and decide whether to continue playing.
Getting Help
If gambling has become a source of concern for you or someone close to you, help is available. In Ontario, ConnexOntario operates a confidential helpline at 1-866-531-2600, offering support and guidance to individuals affected by problem gambling. Other provinces and territories across Canada maintain their own dedicated helplines, and players are encouraged to seek out the service available in their region. In addition to these helplines, anonymous peer support groups exist in many communities and offer a confidential space to share experiences and receive encouragement from others facing similar challenges. Seeking help early can make a meaningful difference in regaining control.
Get in Touch
For questions or inquiries relating to responsible gaming, please contact us at [email protected].